Hi Reader, I recently visited Casa Batlló, which is a really aesthetic house in Spain. I had a great experience there and thought there might be some things we could apply to the way we serve customers. I talked about my ticket-buying experience in my previous newsletter. Today's will be about visiting the house itself. Going on a house tour All Casa Batlló tickets include an audio tour. Which is a good idea because you'll learn more about what you see. Instead of, say, visiting a place,...